Friday, 23 July 2021

Artificial Intelligence: Benefits and Pitfalls by Dr. Shrikant V. Sonekar

Artificial Intelligence (AI) is succeeding at all the fronts of technology, right from speech interpretation and recognition interface to self-driving cars. It is one of the top-most technologies having huge potential in the present times as well as the future. In broad terms, Artificial Intelligence is the ability of a computer program to learn and think. The opportunity for innovation, modernisation and development in AI is enormous and it will keep changing the world in diverse ways in the future. Involvement of AI is everywhere, right from space exploration to advancements in defence systems and more. The technology is expanding progressively, and it has the potential to be more intelligent than ever. The phrase "human error" came into existence because humans make mistakes as and when they learn. On the contrary, computers, if properly programmed, don't make mistakes. When AI is used, decisions are taken from the previously gathered information applying a certain set of algorithms. So errors are reduced and accuracy is achieved with a greater degree of precision. AI is not restricted to only robots with human characteristics, it encompass anything from Google's search algorithms to IBM's Watson to autonomous weapons.

What is Artificial Intelligence?

In broad sense, Artificial Intelligence is a branch of computer science wherein smart machines are built in such a manner that they respond and behave like humans. The purpose of building an intelligent system, machine or robot is to support the decision making process which is completely analysed, based on the data that is available with the organization. The entire process of building an intelligent system is same as that of humans blending the information and providing suitable decision. The only difference is that in case of AI, the decision making is reached by analysing tons of generated and gathered data. Technocrats have categorized AI into two parts - Narrow AI and General AI. The former is designed to accomplish basic tasks or to outperform the basic human task such as facial recognition, playing chess, solving equations, internet searches or only driving car. The later one is meant to design cognitive, intellectual, perceptive and rational task.

Many vocations involve performing repetitive works like sending thank you email, verifying certain documents for errors etc. For example, verification of documents for processing loans, etc. The feature of AI Cognitive Automation helps to speed up the process of verifying the documents. Some of the highly advanced organizations use digital assistants to interact with users which save the need for human resources. Digital assistants are also used in many websites and mobile applications to attend to users' queries. We can chat with them about what we are looking for. Some chat bots are designed in such a way that it becomes hard to determine that we are chatting with a chat bot or a human being.


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